Frequently Asked Questions
Everything you need to know about your GONA shopping experience.
What is GONA's shipping policy?
We offer standard and express shipping worldwide. Standard shipping typically takes 5-7 business days, while express delivery arrives within 2-3 business days. Free shipping is available on all orders over $100.
How do I return or exchange an item?
If you are not satisfied with your purchase, you can return it within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Visit our Return Portal to generate a prepaid shipping label.
What payment methods do you accept?
GONA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment plans through Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tailored look.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email confirmation with a tracking number and a link to monitor your package's journey directly on our website.
Are GONA products ethically made?
Sustainability and ethics are at our core. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and minimize environmental impact through recycled packaging.